Shipping policy
Every Hearth & Gnome order ships with free, tracked shipping. Here’s what to expect from the moment you check out to the moment your gnomes arrive.
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). During the holiday season and big sales like Black Friday, processing can occasionally take up to 3 business days. You’ll receive an order confirmation email as soon as you place your order.
Delivery time
Once your order ships, delivery typically takes:
- United States: 7–12 business days
- International: 10–20 business days
The delivery estimate for your address is shown at checkout. Delivery times are estimates from our carriers and are not guaranteed, especially during peak holiday weeks and severe weather.
Ordering for Christmas
Our gnomes are a holiday favorite, and carriers get busier every week in December. To give your order the best chance of arriving before Christmas, we strongly recommend ordering as early as possible, ideally by the end of November. Orders placed in mid-to-late December may arrive after the holiday.
Shipping cost
Shipping is free on every order, with no minimum purchase.
Order tracking
When your order ships, we’ll email you a tracking number and link. Tracking can take 2–3 business days to show its first update after you receive it, so don’t worry if it looks quiet at first. You can also check your order status any time through the Track Order page on our site.
Multiple packages
If you order more than one item, such as our bundle, your order may arrive in separate packages on different days. You’ll receive tracking for each package, and this doesn’t cost you anything extra.
Shipping address
Please double-check your shipping address at checkout. If you notice a mistake, email support@hearthgnomes.com right away and we’ll update it if your order hasn’t been processed yet. We can’t be responsible for orders delivered to an incorrect address entered at checkout, but we’ll always do our best to help.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer’s responsibility and are not included in the item price or shipping. Customs processing can also add time to delivery.
Lost, delayed or damaged packages
If your package hasn’t updated in 10 business days, shows as delivered but you can’t find it, or arrives damaged, email support@hearthgnomes.com with your order number. We’ll reship or refund your order according to our Return and Refund Policy.
Questions?
Email support@hearthgnomes.com and our team will reply within 1 business day.